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SPLASH MEDIA PAGESCLIENT QUESTIONS
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FREQENTLY ASKED QUESTIONS
If you have never had a website before, you may have lots of questions to ask. Even if you have had a website before, you may have questions which are particular to Splash Media Pages and how we work. If you have another question which is not listed, please ask by sending an ENQUIRY.
COMMON QUESTIONS
IS THE DOMAIN NAME PART OF MY WEBSITE AND ARE THEY HELD TOGETHER?
The domain name used for your site is actually a licence to use that name for a specified period, typically one or two years and then it has to be renewed. It is purchased from a UK company and is held on a UK server. The domain cost is included in the price of whichever plan you choose and in the annual renewal for hosting as part of the on-going hosting service each year unless otherwise agreed.
CAN A WEBSITE BE MOVED TO ANOTHER PROVIDER?
The website can be exported to another web-design company if in the future there's a requirement to transfer it for someone else to administer it and once any outstanding payment has been settled. Blogs and some other features which rely on the original hosting system cannot be guaranteed however.
WHAT SAFETY MEASURES AND SYSTEM BACK-UP IS THERE?
01 - The company we use for our domain names is UK-based, the domains are on their servers and they offer 24/7 technical support.
02 - The website platform is held online, the service includes maintaining backups which can be restored in the unlikely event of a catastrophic failure.
03 - It's the general policy to additionally keep a back-up of all client content submitted for inclusion in a website project so that in the event of the worst case scenario it could be reconstructed from the original content.
02 - The website platform is held online, the service includes maintaining backups which can be restored in the unlikely event of a catastrophic failure.
03 - It's the general policy to additionally keep a back-up of all client content submitted for inclusion in a website project so that in the event of the worst case scenario it could be reconstructed from the original content.
WHAT IF EXTRA WORK NEEDS TO BE DONE, MORE than THE PROJECT PACKAGE PRICE?
We like to be flexible and accommodating on the tacit understanding that your success is our success. The package prices are however, calculated on an average rate for an amount of hours which are typical for the 'weight' (complexity) of the project.
Other services such as video production, photography, promotion on social media is usually budgeted extra to the package price and can be costed on either an hourly or daily rate. Please discuss if you would like other services to be quoted for and included in the package price.
Other services such as video production, photography, promotion on social media is usually budgeted extra to the package price and can be costed on either an hourly or daily rate. Please discuss if you would like other services to be quoted for and included in the package price.
CAN A WEBSITE BE BUILT REMOTELY, I DON'T LIVE IN KENT NOR THE UK?
Most work is done remotely, even before the pandemic, using various resources including video chat/meetings.
What's most important is to gain a strong understanding about the project and a rapport from which we can discover the best way of communicating to enable us to work effectively together.
What's most important is to gain a strong understanding about the project and a rapport from which we can discover the best way of communicating to enable us to work effectively together.
WHAT OTHER MARKETING AND PROMOTION WILL I NEED TO DO?
01 - We incorporate Search Engine Optimisation and use our best endeavours in making your website publicly 'known'. This SEO work is based on the information provided by the client. If comprehensive information is not provided the potential of your project will not be maximised. So it is important to engage fully in this process, especially prior to launch.
02 - It's a great idea to invite friends and family, colleagues and associates to view, also to include the web address on all correspondence, email signatures, leaflets, literature and any promotional material including letter-headed notepaper. In the early days, the more hits, the better the search engines will begin to identify your new project and therefore accelerate it in the rankings.
03 - Consider which social media sites to link and engage in, which of their various subject-group pages could be appropriate to sign-up to or, indeed, for you to start, also whether a Wikipedia entry may be appropriate.
04 - Consider us building-in several apps which may be relevant to how you want your visitors to engage with your new website. The use of 'apps' - if used effectively - can increase how long people remain on your site by up to 400%.
05 - Consider the use of generating a newsletter - for example MailChimp - to people who may be interested in your project, cause, enterprise, service, products, the very thing you are trying to promote and which you are passionate about. We can add a 'sign-up' box to your website to help build subscribers.
06 - It is worth contacting all organisations which your site links to and those with whom you'd like to have link to you, ask for their opinion, whether they're happy to link, perhaps also ask it they are prepared to offer an endorsement.
07 - If you would like some help with preparing a marketing and promotional campaign and/or would like us to act on your behalf, do get in touch to discuss your needs and we will be happy to quote.
02 - It's a great idea to invite friends and family, colleagues and associates to view, also to include the web address on all correspondence, email signatures, leaflets, literature and any promotional material including letter-headed notepaper. In the early days, the more hits, the better the search engines will begin to identify your new project and therefore accelerate it in the rankings.
03 - Consider which social media sites to link and engage in, which of their various subject-group pages could be appropriate to sign-up to or, indeed, for you to start, also whether a Wikipedia entry may be appropriate.
04 - Consider us building-in several apps which may be relevant to how you want your visitors to engage with your new website. The use of 'apps' - if used effectively - can increase how long people remain on your site by up to 400%.
05 - Consider the use of generating a newsletter - for example MailChimp - to people who may be interested in your project, cause, enterprise, service, products, the very thing you are trying to promote and which you are passionate about. We can add a 'sign-up' box to your website to help build subscribers.
06 - It is worth contacting all organisations which your site links to and those with whom you'd like to have link to you, ask for their opinion, whether they're happy to link, perhaps also ask it they are prepared to offer an endorsement.
07 - If you would like some help with preparing a marketing and promotional campaign and/or would like us to act on your behalf, do get in touch to discuss your needs and we will be happy to quote.
CAN I RELAUNCH WITH A NEW LOOK, FOR EXAMPLE IN A COUPLE OF YEARS' TIME?
Most websites need a refresh from time to time to remain attractive, relevant and purposeful to the targeted audience and to retain a contemporary look. We will set an Annual Review date where the on going project can be assessed however, a relaunch can happen at any time.
There may be some extra cost for a relaunch but that would be much less than an entire rebuild as we will have already done most of the big stuff, the compiling of the main content and the creative construction. It's best to talk nearer the time to discuss ideas and potential cost.
There may be some extra cost for a relaunch but that would be much less than an entire rebuild as we will have already done most of the big stuff, the compiling of the main content and the creative construction. It's best to talk nearer the time to discuss ideas and potential cost.
CAN I EDIT MY OWN SITE?
The short answer is "yes." Generally however, it is best to forward all changes for inclusion and that is part of the service and ongoing support. This is largely because it's easier to track amendments and changes, also to maintain 'clean' settings and functionality which can otherwise unintentionally be disturbed, disrupted or unintentionally deleted. Of course, if you have some experience of editing, then please discuss your requirements with us.
For writers who are prolific in their updates and articles and require a more hands-on approach to text content, a good idea is to include in the site a blog or journal component (integrated or external provider such as Wordpress or Blogger) which allows the writer an infinite amount of articles.
Other ways of setting a site for client editing, administering, or a members area can also be discussed.
For writers who are prolific in their updates and articles and require a more hands-on approach to text content, a good idea is to include in the site a blog or journal component (integrated or external provider such as Wordpress or Blogger) which allows the writer an infinite amount of articles.
Other ways of setting a site for client editing, administering, or a members area can also be discussed.
WHAT ABOUT MAKING MY CONTACT DETAILS PUBLIC?
It is not general policy to publish personal contact details within our websites.
It is in your best interest initially - to avoid spamming and the harvesting of information - for the first point of contact for your visitors to use online forms such as Enquiry and Booking forms, RSVP, Request and other forms which can be embedded in your site and routed to your email address.
Each form has a 'back office' component which maintains - on your behalf - a record and list of the time, date, name and location of the sender anywhere in the world It also includes the details of what they completed on that form, for example the 'either/or' options, the 'yes/no' selections, as well as all the completed text fields. Periodically, the forms can be collated in a spreadsheet format and can be sent to you as 'csv' files.
It is in your best interest initially - to avoid spamming and the harvesting of information - for the first point of contact for your visitors to use online forms such as Enquiry and Booking forms, RSVP, Request and other forms which can be embedded in your site and routed to your email address.
Each form has a 'back office' component which maintains - on your behalf - a record and list of the time, date, name and location of the sender anywhere in the world It also includes the details of what they completed on that form, for example the 'either/or' options, the 'yes/no' selections, as well as all the completed text fields. Periodically, the forms can be collated in a spreadsheet format and can be sent to you as 'csv' files.
WHAT ABOUT SECURITY AND ONLINE SAFETY?
SSL (Secure Sockets Layer) protects data being transmitted through your website. SSL certificates are now an essential component of the data encryption process that make internet transactions secure. They are digital passports that provide authentication to protect the confidentiality and integrity of website communication with browsers. Having an SSL Certificate ensures your visitors can browse your website safely and securely.
how do i know if i am reaching my target audience?
We can take Performance Reports which can range from once a year to every 90 days or other agreed period which look at the referring sources to your website, the active top pages, search terms used, and we can analyse the data in many ways using Google Search Console, Google Analytics, and other methods.
Other intelligence can be gathered when your project is up and running, for example a Demographics and Interest Report, Engagement, Location, Coverage Report, Links Report and more.
Other intelligence can be gathered when your project is up and running, for example a Demographics and Interest Report, Engagement, Location, Coverage Report, Links Report and more.
Are there other tips and support to help build my project?
There are a range of tools to maximise the potential of your website, some are free, some are paid-for depending on your requirements. We are on-hand to help and advise as required.
What emergency Safety measures are in place?
Please ask for the instructions as to what to do if, for whatever reason Splash Media Pages are unable to function and fulfil their obligations to you, the client.
